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Message: <blockquote data-quote="Girls with Guns" data-source="post: 623284" data-attributes="member: 4456"><p>OMG, I just had to deal with Zavvi to get a replacement for a Blu-ray that never arrived after 5 weeks, and I had to jump through hoops to get one re-sent to me - I had to respond to them in their website message thread 6 times; print, complete, scan, and send in a claim form 3 different times because they needed additional information that didn't even have space on the form to include, so I had to manually add a big comment box to the bottom of the form myself; and then they asked me to clarify which item needed replaced even though I had included the order number in the claim forms and in every single message to them. <img class="smilie smilie--emoji" loading="lazy" alt="🙄" title="Face with rolling eyes    :rolling_eyes:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f644.png" data-shortname=":rolling_eyes:" /></p></blockquote><p></p>